Shipping policy

Welcome to SOLACE! We’re committed to delivering your favorite T-shirts, hoodies, and jackets with care and efficiency. Please review our shipping policy below for details on our processes and timelines.

Domestic Shipping (United States)

  1. Processing Time

    • Orders are typically processed within 1-3 business days.
    • During peak seasons or sales, processing may take an additional 1-2 business days.

  2. Shipping Methods & Timeframes

    • Standard Shipping: Delivery within 3-5 business days.
    • Express Shipping: Delivery within 1-3 business days (additional charges apply).

  3. Shipping Costs

    • Standard shipping is free on orders over $50.
    • For orders under $50, shipping fees are calculated at checkout based on your location and chosen shipping method.

  4. Tracking Information

    • Once your order ships, you’ll receive an email with tracking details to monitor your package.

International Shipping

  1. Processing Time

    • Orders are processed within 3-5 business days before shipping.

  2. Shipping Methods & Timeframes

    • Delivery times vary by destination, typically ranging from 7-21 business days.
    • Expedited shipping options may be available for select countries (additional charges apply).

  3. Shipping Costs

    • International shipping fees are calculated at checkout based on your location and chosen shipping method.

  4. Customs and Duties

    • Import duties, taxes, and fees may apply to international shipments. These charges are the responsibility of the customer and are determined by your country’s customs office.

  5. Tracking Information

    • You’ll receive a tracking number once your order ships, allowing you to track your package globally.

General Information

  1. Order Delays

    • While we strive to meet estimated delivery timelines, delays may occur due to weather, customs processing, or other unforeseen circumstances.
    • If your order is delayed beyond the expected timeframe, please contact our customer support team here.

  2. Incorrect Address

    • Please ensure your shipping address is accurate during checkout. We cannot be held responsible for delays or losses due to incorrect shipping information.

  3. Lost or Damaged Packages

    • If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work to resolve the issue promptly.